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All individual lessons must be paid for on day of lesson. Block booking fees must be paid prior to commencing each block of ten lessons. Payment can be made by Cash or Cheque payable to Lightning School of Motoring, a receipt will always be issued.

If you need to cancel or change a lesson please give us 48 hours notice to avoid a discretionary late cancellation fee (2019 late cancellation fee is £10.00 for an hour’s lesson / £20.00 for a two hour lesson). As Lightning is a business if a trainee repeatedly cancels lessons (twice) within the 48 hours limit, or repeatedly (twice) does not attend for the lesson the full hourly rate can be charged. If we have to cancel a lesson for any reason we will always offer / arrange an alternative time for your lesson. No refunds of block bookings will be made for unused / unwanted lessons (unless as a gesture of goodwill from the driving school and in that event a £15 administration fee will be deducted from any monies refunded. Used lessons will be deducted at standard hourly rate. Allow 28 days from our receipt for refund). Gift Vouchers are valid for a period of 12 months from date of issue, no refunds can be made for unused / unwanted lessons. The practical driving test will require a two hour chargeable lesson for practical reasons.

Please allow up to 15 minutes from the start time of your lesson for your instructor to arrive, due to traffic conditions. If your instructor is delayed further we will attempt to contact you. If we arrive for a lesson but you are not there we will also wait 15 minutes.

In the event of severe snow or other severe weather conditions, we will attempt to contact you prior to the lesson to discuss if the lesson can be conducted safely.

If Driving Lesson fees are to increase customers will be given at least 2 weeks notice.  From 06/04/18 price’s may increase annually from the start of each financial year.

For safety reasons could all mobile phones please be either switched off during lessons or set to a silent / voice mail setting.

Your instructor will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation or discrimination.

Your instructor is a fully qualified Driving Standards Agency Approved Driving Instructor. Your instructor has a current CRB certificate.

All trainees (customers) must be in possession of a provisional driving licence on commencement of training, and must satisfy the eyesight requirement. If you receive any endorsements on your licence during private practice please inform us.

Your instructor will advise you when to apply for the theory and practical driving tests. We will book your practical test for you (on receipt of test fee) when your driving is approaching the required standard. Booking the practical driving test does not mean that your driving is already at test standard. Please continue regular lessons as your test approaches. The instructor will not cancel or re-arrange a driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice will be given to the client to avoid loss of the DSA test fee. The instructor will at all times, to the best of their ability, endeavour to teach the client correct driving skills according to the DSA’s recommended syllabus.

We are committed to protecting your data and are pleased to be GDPR registered. All customers will be given a copy of the Lightning School of Motoring GDPR PRIVACY NOTICE. A copy is also on this website. All customers will need to complete a Lightning School of Motoring GDPR CONSENT FORM.

Complaints should be made in the first instance to the driving school –telephone number 01709 612103

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